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Terms conditions fibre broadband

IMPORTANT NOTICE

Your attention is drawn in particular to clauses rendered in these terms. What follows is a summary for your convenience and does not form part of the agreement between you and Intedot. It is your responsibility to read the clauses referred to:

  • Further documents are also applicable to these terms (clause 2).
  • Fibre speeds are provided on a “best-effort” basis, subject to the last-mile partners’ line constraints and demand on the Intedot network at any given point.
  • You consent to Intedot monitoring your traffic data for accounting purposes and to ensure the Intedot system is operating properly (clause 7.1).
  • Disclaimer and Limitation of Liability (clause 9).

 

  1. Line Faults and Repairs
  • Intedot will be entitled to assume that the Fibre Line provisioned to a Client is in good working order until such time as the Client advises Intedot Support of any problems or service breaks.
  • Any faults or service interruption should be reported via one of the channels available on the Intedot website.
  • The last mile provider will attend to faults reported by the Client during office hours and the relevant party will apply its reasonable endeavours to have the Fibre service restored in the shortest possible time.
  • IF THE LAST-MILE PROVIDER DETERMINES THAT THE FAULT REPORTED BY THE CLIENT WAS CAUSED BY THE CLIENT, THE CLIENT SHALL BE LIABLE FOR PAYMENT OF THE RELEVANT CALL-OUT CHARGE AS DETERMINED BY THE LAST-MILE PROVIDER FROM TIME TO TIME.
  1. Applicable Documents
    • The provision of Intedot’s Fibre Services are subject to Terms and Conditions.
    • The following legal documents accordingly apply to the provision of Intedot Fibre Services and are binding on any subscriber to such service:
      • Intedot’s Acceptable Use Policy (AUP), available on the Intedot Website;
      • Each last mile provider’s Standard Terms and Conditions for the provision of Services.
      • Clients and potential clients are encouraged to familiarise themselves with the content of these documents, which are incorporated by reference into these Terms and Conditions.
  1. Service availability and confirmation of service availability
    • The availability of Fibre Services are subject to the following:
      • Valid and operational last mile provider service.
    • POTENTIAL CLIENTS SHOULD CONFIRM THE AVAILABILITY OF THE LAST-MILE PROVIDER SERVICE IN THEIR PARTICULAR LOCATION PRIOR TO PURCHASING OR ORDERING ANY FIBRE SERVICE OR HARDWARE FROM INTEDOT. THE AVAILABILITY OF FIBRE SERVICES CAN BE CHECKED VIA OUR FIBRE AVAILABILITY MAPON OUR WEBSITE, BUT INTEDOT MAKES NO WARRANTY AS TO THE ACCURACY OF THIS RESOURCE, WHICH ARE PROVIDED BY OUR LAST-MILE PROVIDER PARTNERS.
    • Applicants will be advised after receipt of an order as to whether the relevant Fibre service can be provided.
  1. Service Credit
    • If the Client wishes to make a claim for service downtime, the Client must log a dispute with Intedot, which will take the matter up with the relevant last mile provider. Any refund will be made to the Client by Intedot, which has sole discretion whether to accept the Client’s claim. Such credit will exclude any claims for Slow Access, Intermittent Service and any other fault type except No Service faults.
    • The calculation of time periods for the purpose of calculating any service credit shall only commence upon the reporting of any fault to Intedot Support.
  2. Cancellations
    • Cancellations are made as per the General Terms, and will only be accepted by email notice of 30 days.
    • Cancellation of any Fibre service (Data or Line rental) is the Client’s responsibility and all tools to effect such cancellation are provided in ClientZone. The Client is responsible for ensuring that such cancellation of service is actioned with due attention to terms of cancellation, as well as cancellation conditions which require the Client to specifically indicate a required process (for example whether an Fibre Line Rental service should be moved back to the last mile provider or cancelled entirely). Should the Client incorrectly complete the cancellation process, Intedot will not be liable for any additional costs or compensation to the Client due to the error.
  1. Amendments
    • Amendments to these terms and conditions will be made as set out in the General Terms.
    • The Last Mile provider’s Standard Terms and Conditions for the provision of Services also apply to this Service, and may change from time to time. The Client is obliged to check for changes to such terms.
  1. Monitoring of Usage
    • Intedot monitors its systems for performance and accounting purposes. The information gained thereby and by any other means may be used to ensure compliance with the Service Terms and our Acceptable Use Policy.
  1. Disclaimer and Limitation of Liability
    • 1Intedot accepts no liability for any loss or damage to the property or equipment of the Client arising out of the provision, installation or maintenance of the Fibre service.
  1. APPLICATION FOR, USE OF, AND SUBSCRIPTION TO THIS SERVICE IS AT THE SOLE RISK OF THE CLIENT OR APPLICANT.
    • Should a user cancel their Intedot Fibre less than 6 months from installation, or their account falls into arrears, they will be charged a cancellation fee of R999.
    • We will not credit users, when migrating ISPs, for hardware acquired independently or that is not stated as part of the termination settlement from their previous ISP.
    • If a user is signing up via one of our Fibre Partner’s websites, they will need to submit substantiating documentation for installation and other costs via the Intedot ClientZone in order for us to credit their Intedot account for these costs.
  • Fibre Hardware
    • All hardware provided by last-mile providers will remain property of said last-mile provider into perpetuity.
    • Should a user cancel their service and not migrate to another ISP on the same last-mile provider, they will be required to return the fibre modem of the last-mile provider as the hardware is provider specific.
    • Wi-Fi routers provided by Intedot will remain the property of users upon cancellation (subject to any outstanding fees). Wi-Fi routers can be re-used when switching providers and as such do not need to be returned to us.

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